⚙️ Fulfillment and Refund Policy

This policy governs the delivery of services and the conditions for refunds offered by My FL Corporate Filings ("the Company," "we," or "us"). By placing an order for services on our website, you agree to be bound by this policy and our Terms of Service.

I. Service Fulfillment and Delivery

A. Scope of Service

The Company provides services related to corporate and statutory filings for all 50 states in the United States of America and other related government entities. Our responsibility is limited to the preparation, filing, and delivery of documents based exclusively on the accurate information provided by the Client. We are a non-attorney service and do not provide legal advice.

B. Fulfillment Timeline

Processing Time: Please note that while your submission is immediate, processing time for updating public records varies. Typically, the  public records database is updated within two (2) to three (3) business days; however, this timeline is subject to the Division of Corporations' processing queue.

Filing Time: Following our successful electronic submission, the state's public business registry is typically updated and live within two (2) to three (3) business days; however, this timeline is wholly determined by the processing queue of the state filing authority and is not guaranteed by the Company.

Delivery: For entity management (ei. annual reports) we recommend verifying the update by checking the state's official Corporations and Charities Division public records search after this initial period.

For entity formation once the government agency completes the filing, the official documents will be delivered to the Client electronically (via email) and/or physically (via postal service) as specified in the service purchased. Electronic delivery of documents is considered complete upon sending the final email notification to the Client.

C. Client Responsibility

The Client bears sole responsibility for ensuring the accuracy, completeness, and legality of all data, names, addresses, and details submitted to My FL Corporate Filings for the purpose of filing. Any errors, delays, or rejections resulting from inaccurate client data are not the fault or liability of the Company.

II. Refund and Cancellation Policy

Given the nature of the services provided, which involve immediate intellectual effort, labor, and often the payment of non-refundable government fees upon submission, our refund policy is strictly defined.

A. Full Refund Eligibility (Prior to Commencement)

A full refund of the service fee (excluding any non-refundable third-party fees, such as credit card processing fees) may be issued only if:

The request for cancellation is received within twenty-four (24) hours of placing the order AND the Company has not yet commenced work on preparing or submitting the filing.

B. Partial Refund Eligibility (Work Commenced)

If the Company has commenced work on preparing the filing but has not yet submitted documents to the government agency:

The Client may be eligible for a partial refund. This refund will be the full service fee minus a reasonable service charge $50 to cover the administrative and labor costs already incurred by the Company.

C. No Refund Policy (Work Submitted or Completed)

No refund will be issued under the following circumstances:

The filing has been submitted to the government agency, regardless of the filing status (pending, rejected, or completed). Once submitted, the service has been rendered, and government fees are typically non-refundable.

The service was rejected by the government agency due to inaccurate or incomplete information provided by the Client.

The Client changes their mind or no longer requires the service after the Company has initiated the filing process.

Delays occur due to government processing backlogs, holidays, or system outages, which are beyond the control of the Company.

D. Non-Refundable Fees

All government filing fees, state fees, and third-party fees (e.g., statutory processing fees) paid by the Company on behalf of the Client are non-refundable.

III. Procedure for Cancellation and Refund Requests

This section details the mandatory process for submitting all service cancellation or refund requests to My FL Corporate Filings.

A. Mandatory Submission Requirement

All requests for cancellation or refund must be submitted in writing via email.

We are unable to accept cancellation or refund requests submitted via phone, postal mail, or any other means of communication. This requirement ensures accurate documentation, clear timelines, and compliance with our formal review process.

Requests must be directed to our dedicated support email address: [email protected]

B. Required Information for Processing

To prevent fraud and ensure timely processing, the Client must include the following mandatory verification details in their email request. Failure to provide all of the following information may result in a delay or denial of the request:

Last Four Digits of the Payment Method: The last four (4) digits of the credit card or other payment method used for the purchase.

Contact Telephone Number: The telephone number submitted with the original service application.

Cardholder Name: The full name of the individual or entity listed as the cardholder.

Business Name: The primary business name associated with the service purchase.

Reason for Request: A clear and detailed description of the reason for the cancellation or refund request.

C. Client Support and Satisfaction

We are dedicated to ensuring client satisfaction. If you are dissatisfied with our services for any reason, we encourage you to call us first for immediate assistance.

Available Hours: Our support specialists are available from 9:00 AM – 6:00 PM EST, Monday through Friday, at our primary contact number: https://yourstatefiling.com/

Resolution Commitment: We will review all requests that provide a legitimate basis for cancellation or refund, as defined by the criteria and eligibility requirements outlined in Sections I and II of this Policy. Our aim is to resolve grievances promptly and fairly.

Please allow seven (7) to fourteen (10) business days for the processing of any approved refund, which will be credited back to the original method of payment.


IV. Protective Legal Clauses

A. Limitation of Liability for Filing Outcome

My FL Corporate Filings is a document preparation and filing service. We expressly disclaim all responsibility for the legal or financial consequences of a filing.

The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, penalties, or fines arising from:

1. A government agency rejecting a filing due to a reason outside of the Company's control.

2. The Client's reliance on the information on this website or failure to seek professional legal or tax advice.

3. Delays caused by government processing times.

B. Indemnification

The Client agrees to indemnify, defend, and hold harmless My FL Corporate Filings and its agents, employees, and affiliates from and against any and all losses, claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or resulting from the Client's breach of this policy or any inaccuracy or omission in the data provided by the Client for filing purposes.